Operations Management

Definition“Operations Management is the activity of managing the resources which produce and deliver goods and services” – (Slacketal.,2010)

How to Differentiate Product or Service?

  1. Perishability
  2. Intangibility
  3. Variability
  4. Inseparability
  5. Non-ownership

Operation Competitive Priorities :

  1. Cost
  2. Flexibility
  3. Time
  4. Quality

Operation Management Scope :

  1. Supply chain Management
  2. Quality Management
  3. Capacity Management
  4. Process Improvement Management

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