Definition“Operations Management is the activity of managing the resources which produce and deliver goods and services” – (Slacketal.,2010)
How to Differentiate Product or Service?
- Perishability
- Intangibility
- Variability
- Inseparability
- Non-ownership
Operation Competitive Priorities :
- Cost
- Flexibility
- Time
- Quality
Operation Management Scope :
- Supply chain Management
- Quality Management
- Capacity Management
- Process Improvement Management