Operations Management

Definition“Operations Management is the activity of managing the resources which produce and deliver goods and services” – (Slacketal.,2010)

How to Differentiate Product or Service?

1. Perishability
2. Intangibility
3. Variability
4. Inseparability
5. Non-ownership

Operation Competitive Priorities :

1. Cost
2. Flexibility
3. Time
4. Quality

Operation Management Scope :

1. Supply chain Management
2. Quality Management
3. Capacity Management
4. Process Improvement Management